Two and a half months after the passage of Storm Ciaran, which left up to 780,000 homes in Breton without power, some are still waiting for their return. This compensation, provided by the Regulations, “concerns any power interruption lasting more than five hours, due to failure attributable to the public distribution network operated by the Distribution Network Manager (Endis or other local distribution company). Distribution, including during extraordinary events,” explains a discussion from the Energy Regulatory Commission (CRE). These outages should not “concern more than 20% of customers” across the region, a threshold not reached after the storm passes.
Breton has yet to receive his compensation
Typically, for monthly customers, this amount “must be paid when their annual regular invoice is issued,” Angie told us in December. Problem is, Breton’s customers recently received this invoice… with no trace of a refund.
This is the case of Jean-Luc, living in Ploulac (22), who was cut off for four days. Normally, he should receive 180 euros in compensation. Calculation carried out by multiplying the power of the meter (in kilovolt-amperes) by the number of consecutive five-hour periods of outage (each customer receives two euros per kVA of subscribed power, editor’s note). However, this compensation was not paid on its last annual regularization invoice, which was from mid-December. The same is true for Patrice, who lives in Brest and whose invoice is dated December 23. Both have EDF as their energy supplier.
The list of returning customers is not yet known
Why were they not compensated, when no action – in theory – was to be taken? Contacted, one supplier explained to Telegram that it continues to receive “data flows from Endis (the distribution network manager)” that customers need to know to receive compensation.
Same thing in Eng: “12,208 customers have already received an invoice including this refund; 41,984 (he will receive) on his next regular invoice; And we still receive streams regularly (from Endis). » And the supplier clarifies that for “monthly customers with a return of more than 40 euros or more”, it “does not wait for the regularization invoice and pays in advance”.
For its part, Enedis confirms that the data is “still in process” and adds that “thousands of events” linked to Storm Ciaran are being analyzed and processed by about twenty people. The distribution network manager “hopes this will be resolved in the coming weeks”, without giving a specific date. This explains the lack of compensation for certain Breton customers at this time. If you are in this case, you can contact your energy supplier, who can send a request to Enedis.
