By Léa Ouzan
Cold calling can be a real problem. There are ways to not be bothered by direct sellers anymore.
Cold calling can be very problematic. Many people have already faced the pitfalls of this practice. when Most people get stuck on the tout, Avoids answering other calls. But there are other technologies that allow you not to ignore your rights as a consumer. You must know that The law governing telephone canvassing was amended on 1er March 2023. Henceforth, this practice is authorized under certain conditions: “Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm (customer’s time zone is considered). It is prohibited on Saturdays, Sundays and public holidays »It can be read on the website of the Ministry of Economy.
Compliance with the law on cold calling
On the other hand, insurance distributors must also follow certain rules. Indeed, they have a responsibility to carry “Request for Customer’s Agreement at Start of Call to Continue Telephone Exchange”. But that is not all. They should also respect “Termination of the telephone exchange. This is especially the case when the consumer indicates during the communication that he is not interested in the commercial proposal. to end, a “A 24-hour period between the telephone agreement and the signing of the agreement is also mandatory. » So don’t hesitate to state your rights as a consumer when cold calling. It is up to you to assert yourself so that these calls do not become unwanted.
How to respond to your interlocutor?
In case of cold calling, knowing how to respond is essential. To begin with, You can ask them to stop contacting you. You have the right to demand the removal of your number from the database. If the employee is very insistent and won’t let you go, don’t hesitate to ask to speak to their manager. The government website specifically mentions: “ If you refuse to advertise during the first call, The professional or the person acting on his behalf has an obligation not to contact you for at least 60 days after your refusal.”
A trick to avoid cold calling
To make people wait, you sometimes have to show confidence and bring the canvassers back to their responsibilities. It is often difficult in the moment but it pays off in the long run. Another solution: You also have the possibility To register on Blocktail. It is a government apparatus defined as such “Telephone Canvassing Regulation Service”. Although this system is completely free, it is possible to delete your registration at any time. however, “Professionals to whom consumers are bound by contract always have the right to contact them”We can read.
