Health wellness is a new paradigm that aims to improve the user and professional experience in health centers, Through contribution of non-care services. Through the training and development of healthcare and non-care workers, as well as the physical and emotional health of health professionals and, of course, the well-being of patients.
Although non-care services may be considered secondary or ancillary, in part because they are ancillary activities to a core activity, they are a set of practices that are critical to the proper functioning of any health center. therefore, This Cleaning, engineering, architecture and design, maintenance, internal logistics or waste management servicesAmong others, they have a direct impact on the quality of care provided, as they contribute to the creation and maintenance of safer, more comfortable and efficient spaces.
To promote this well-being, the work environment should be more pleasant and humane, improving the patient experience, as well as the motivation and performance of those working in these centers. To achieve this, we must encourage A strategy that begins with planning the construction of health centers or with an existing conversion.
This approach involves considering factors such as Layout of spaces, lighting, ventilation and inclusion of elements that humanize the environmentOne that transforms the culture of health services into one of personal support through resources, focusing on needs and protecting the emotional health of patients and families as well as professionals.
In this context, it is necessary to boost the motivation of non-care staff. For this reason, initiatives aimed at providing them with a more transversal vision of their work in the system and increasing their effectiveness through specialization should be launched. Besides, If non-care service professionals become aware of the importance of their work And the impact their intervention has on patient recovery will promote a better work environment, enhancing purpose as a key element in their work performance.
This improvement in the motivation of non-care workers can be based on three specific actions. First, through workshops and training sessions in which healthcare workers participate, to convey to them the importance of the work they do in the health sector value chain. Thus, they are shown that non-caregiving work contributes to patients’ recovery, improves families’ investment and optimizes care processes.
will focus on the second action Promote their education and training to facilitate their professional development in this field. Finally, the third action will focus on the creation of multi-disciplinary teams that involve non-maintenance staff in the continuous improvement of processes. In short, the participation of all team members, regardless of their role, in decision-making and problem-solving can positively affect the general operation and efficiency of a healthcare center.
In this sense, there is a growing need to create A strategic training plan that includes and improves the integration of non-maintenance personnel into the system, optimizing resources and increasing efficiency in processes. Furthermore, this approach will help them feel part of the team, which will strengthen their commitment, motivation and therefore their productivity.
By all accounts, health wellness not only positively impacts medical care and the patient experience, but is also Fundamental to the motivation and productivity of non-care workers.
Creation of pleasant environment, promotion of multi-disciplinary training and integration of teams They are key steps in achieving a more efficient and satisfactory health system. Investing in health wellness is an investment in a stronger and more sustainable health system and, therefore, the reinforcement needed to ensure its momentum in the medium and long term.
