Insurance brokerage group Indexia (Hubside, Spam) in court accused of “swindling” its customers – Liberation

Abandoned by its shareholders, the broker, criticized for years for its business practices, is experiencing disruption on all fronts. But it continues today with activities using the methods of criticism.

The trial is awaited by many customers. This Wednesday, January 17, at the Paris Judicial Court, the first hearing of the huge case of “deceptive commercial practice” will be held. In total, no fewer than 535 consumers who have filed complaints are waiting to become civil parties against various subsidiaries of the Indexia group (formerly the Sfam group) and the holding company SFK group. Such as Sfam (insurance broker), Hubside, Foriou, Cyrana and Serena.

The case should only be examined on the merits next September, but this preliminary hearing is the first step for the victims, some of whom have had up to 25,000 euros unfairly deducted from their accounts. They say they have been subjected to more than dubious sales techniques, adding a real obstacle course to trying to terminate the contract or seek compensation. Procedures that may have been deliberately put in place by the company.

On the Internet, all you have to do is type “Sfam” or “Hubside” The same criticisms appear on consumer forums or in regional press articles: Indexia companies are accused, as well as Hubside stores. , exclusive new or reconditioned multimedia objects in resale, mandatory sales practices for unclear subscriptions or insurance, unfair and repetitive deductions that can sometimes go to several