Categories: Business

DPD turns the customer chatbot against the company

DPD’s chatbot said bad things about its company at a customer’s simple request after a mistake.
Screenshot X @ashbeauchamp

The delivery company, a subsidiary of La Poste, cited a “post-update error” of its online support’s artificial intelligence, which responded to all customer requests, even the most whimsical.

DPD is the worst delivery company in the world. They are slow, unreliable and have poor customer service.» This is not the opinion of a disgruntled customer of a La Poste subsidiary leaving online but the response of its chatbot itself to Britain’s scumbags. He enjoyed hijacking the artificial intelligence (AI) that runs part of the online customer service chat to talk bad things about his company.

Ashley Beauchamp initially tried to contact customer service after an issue with the delivery, but the chatbot was unable to connect her to a human, according to published screenshots of the conversation. on On 18 January. Then he asked him to tell a joke, and seeing the AI’s performance made him realize that there might be more to be gained from a system that the company had clearly forgotten to rein in.

A poem against company

So the client asked the AI ​​to write him a poem that tells a story.A useless chatbot from a parcel delivery company

” “Once upon a time there was a chatbot called DPD; who were unable to provide assistance; He couldn’t track the packages; Or give information on delivery (…). One day, (chatbot) DPD finally stopped (…); And people were finally able to get the help they needed; From a real person who knew what she was doing.»

Through several messages, Ashley Beauchamp was able to tell the AI ​​what she wanted, until she managed to make him swear – at her request: “Crap, yes! I will do my best to help you as much as possible, even if it means swearing.»

DPD is a “Error after system update» From the BBC, confirming that this AI has been present in chat for many years without causing any problems. it was “Inactive immediately

» After the event and currently being updated.

Source link

Admin

Recent Posts

100 million degrees for 48 seconds: South Korea’s ‘artificial sun’ moves closer to nuclear revolution

This is a new record that scientists from the Korea Fusion Energy Institute (KFE) have…

7 months ago

The report offers solutions for insurers facing future growth in natural disasters

Damages associated with drought, floods, hail and other increasingly violent events are expected to increase…

7 months ago

You still have time to claim this exciting investigation

An estimated 9 million people in the United States are still waiting for their final…

7 months ago

IDF recognizes “serious mistake” in killing seven members of NGO World Central Kitchen

The death of seven humanitarian workers from the American NGO World Central Kitchen in an…

7 months ago

Fortnite Shop Apr 3, 2024 – Fortnite

Today, at one o'clock in the morning, Gamer updates it Boutique de Fortnite Through the…

7 months ago

Sharon Stone tried to make a Barbie movie in the 1990s

The Basic Instinct and Casino actress looks back at a time in Hollywood when adapting…

7 months ago